Return & Refund Policy

Return & Refund Policy

Store Name: EliteAura

At EliteAura, customer satisfaction is very important to us. If you are not satisfied with your purchase, you may request a return according to the policy below.

1. Return Period
Customers can request a return or exchange within 7 days of receiving the product.

2. Conditions for Return
To be eligible for a return:

• The item must be unused and in original condition

• The item must be in its original packaging

• The product must not be damaged by the customer

3. Damaged or Wrong Product
If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery. We will arrange a replacement or refund after verification.

4. Non-Returnable Items
Some items may not be eligible for return due to hygiene or safety reasons (such as certain beauty products if opened).

5. Refund Process
Once we receive and inspect the returned product, we will notify you about the approval of your refund. If approved, the refund or replacement will be processed.

6. Return Shipping
Customers may be responsible for return shipping costs unless the product received is damaged or incorrect.

7. Order Cancellation
Orders can only be canceled before shipment. Once the order has been shipped, cancellation may not be possible.

Contact Us

If you have any questions about returns or refunds, please contact us:

Phone: 0344 6467267
Email: sameerahmadcom3@gmail.com

Thank you for shopping with EliteAura.